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AU Student Services

Athabasca University prides itself on not only providing online, accessible courses but also providing a full range of services to support student learning. This article will highlight two student services provided by AU: Counselling Services and Ombuds Office.


Athabasca University prides itself on not only providing online, accessible courses but also providing a full range of services to support student learning. This article will highlight two student services provided by AU: Counselling Services and Ombuds Office.

Counselling Services

AU’s Counselling Services strive to help students clarify their academic and career goals while providing students with the tools necessary to become a successful student. This is a confidential service that can be arranged through telephone or email. There also are possible in-person options if you reside near an AU facility such as Edmonton or Calgary. AU’s Counselling Service can assist you in clarifying educational and career goals, and can assist you in deciding the most relevant program of study. Counselling services can strengthen your academic skills by providing guidance on study skills, time management, exam anxiety reduction, overcoming learning barriers, and adjustment to post-secondary education or distance education. Appointments can be booked online via a secure online form (https://secure3.athabascau.ca/counseling/ ) or by emailing counselling@athabascau.ca. Additionally, you might want to reference the website, http://lss.athabascau.ca/counselling/, as they have several great resources on career planning and learning strategies.

Ombuds Office

The Ombuds Office assists students in navigating the bureaucratic university system. The Ombuds Office is a central contact point for students who require assistance with problems concerning services to students. The Ombuds Office will advise you and the staff in order to achieve fair solutions to problems. The Ombuds Office holds the ability to investigate matters as well as make recommendations. The main goal of the Ombuds Office is to provide a confidential environment where you can voice your concerns while being provided guidance and assistance as needed. The office may refer you to a specific area of the university that can appropriately deal with your particular issue. Ombuds services strive to help students understand and navigate the complex university policies, procedures and practices. In certain circumstances the Office may conduct an informal investigation to obtain the facts and, if appropriate, recommend solutions. Overall, the Ombuds Office is a great resource to assist you with any concerns or issues that may arise during your time at AU. The Ombuds Office website, http://www.athabascau.ca/ombuds/, can provide additional information about this service.